We at James Filter are dedicated to keeping our customers happy. To meet this goal we have the following policies

• Guarantee -  we offer a 100% satisfaction guarantee for 30 days from the purchase date, if for any reason you are not  completely satisfied with your purchase from James Filter, simply call us for a return confirmation number then ship us the item in the original box, with all of the original packing and parts, for a full refund of the purchase price (less shipping).  Returns will not be accepted without a return confirmation.

• Warranty - All Units we carry have a 1 year factory warranty that covers factory defects.

• Privacy - any personal information we obtain is for our use only,  under no circumstances will James Filter give out any personal customer information to a third party.

• Security - all online transactions are conducted over a secure server.

• Sales terms - we accept all major credit cards, money orders, cashiers checks and personal checks  personal checks will be held 7 business days before shipping occurs, all others will be shipped the next business day.

• Customer complaints - We at James Filter understand that customer feedback is a vital tool in providing quality service and we welcome any comments or suggestions. Here is how you can reach us:

1-800-350-4170

ske7@comcast.net

James Filter

703 23rd lane

 Pueblo, CO 81006